
Shipping costs for any subsequent new sizes will be paid by the customer.
If a different size is required, a new size will be shipped to you at your address anywhere in Australia with no additional cost for shipping.Refunds will be transacted as soon as possible after receipt of the return package and checking that the shoes and packaging are in original condition, but please allow for processing time.
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Provided the shoes are received within 14 days of the date of the invoice, and both the packaging and the shoes remain undamaged, we will provide a full refund of the purchase. When returning goods, please use a secure, sealable bag that is appropriate for the product. Please post at a post office or agent counter and attain a tracking number for your records. Please post the shoes back in the original box with packing, along with the completed return authorisation paperwork to Naot of Canberra 1/151 Cowper Street, Dickson Act 2602. This, along with the appropriate return authority, will enable you to return them to us. To satisfactorily comply with this policy, the shoes must be unworn, with the packaging and shoes undamaged and in original order. For regular price shoes, If your shoes do not fit correctly or vary greatly from your expectations, and they have not been worn, please contact us here within 7 days of the invoice for an authority to return. Returns will be gladly considered for faulty items.
We are unable to accept returns on sale items for change of mind by the customer or an incorrect size.